Call: 020 3861 0300 to talk to someone Our team offers 24-hour support
About us
Who We Are
Heart Bridge Care Services is a home care agency built on dignity, respect, and genuine compassion. Our focus is to support adults in their own homes so they feel safe, valued, and independent every day.
Our Family Approach
We work with a warm family-based culture where every service user is treated as one of our own. Our management team is fully involved, staying connected with clients, carers, and families to make sure care is consistent and personal.
Our Team
Our carers are carefully selected for their kindness, patience, and professionalism. All staff are DBS-checked, fully trained, and retrained every year to keep their skills up to date. They stay in regular communication with our supervisors and care coordinators, receiving guidance, support, and feedback so they can constantly grow and deliver the highest standard of person centred care.
Our Commitment
We believe in delivering care that is person centred, respectful of culture and routine, and shaped around each individual’s wishes. Whether it is personal care, medication support, companionship, or mobility help, we are committed to making life easier and brighter for every client.
Mission & Values
Our Mission
At Heartbridge Care, our mission is to provide person centred and safe care that gives every service user choice, independence, and confidence. We want vulnerable people to feel they are growing and achieving something each day through the support we offer.
Our Purpose
We aim to make a real difference by helping every client feel valued, respected, and supported to live the way they choose with dignity and comfort.
Supporting Our Carers
We believe in helping our carers grow with us. We support them to build confidence, learn new skills, and take pride in the positive impact they make.
Quality Over Profit
Heartbridge Care is different because we focus on genuine quality, not profit. We believe that when care is delivered with honesty and compassion, success naturally follows.
The Heartbridge Approach
At Heartbridge Care, every person we support is treated with dignity, respect, and genuine kindness. Our team works together every day to bring comfort, safety, and independence into each client’s home
What Makes Us Different
We are a family-focused agency where management stays fully involved in daily care. We know every client personally, speak with families regularly, and support our carers through constant communication. Our focus is on quality, consistency, and dignity, making sure each person receives care that is calm, safe, and truly centred on their needs.
Our Promise to Families
We promise to provide care that is honest, respectful, and delivered with love. We listen to your needs, follow your routine, and make sure your loved one feels safe and understood. Every member of our team is trained to protect dignity, support independence, and offer emotional comfort throughout every visit.
Our Approach to Person-Centred Care
We believe care should reflect the person, not just the task. That is why we learn each client’s preferences, culture, background, and daily habits. We work together as coordinators, seniors, carers, and management to deliver care that adapts as needs change, ensuring every service user feels seen, heard, and valued.
Our Home
Unit G5, 47–49 Park Royal Road
London, NW10 7LQ
United Kingdom
We are based in the heart of West London, but our care reaches far beyond our office. Heartbridge Care proudly provides support across the whole of London, offering reliable, person-centred care to service users in many different boroughs. Whether you need care in North, South, East, or West London, our team is ready to support you with kindness, dignity, and professionalism.
Contact Information
Unit G5, 47–49 Park Royal Road
London, NW10 7LQ
United Kingdom
Who We Are
• A caring, family-focused home care agency
• Management fully involved and supportive
• Trained and DBS-checked carers
• Person-centred and respectful in every visit
• Focused on quality, dignity, and trust
Support We Provide
• Personal care
• Morning and bedtime routines
• Medication support
• Meal preparation
• Mobility and transfers
• Companionship visits
• Light household tasks
• Community outings and appointments